![]() The reporter can either be the message author or a default user. The mailbox rule that processes the email message determines which user is set as the reporter. The message body is copied to the issue description. The message subject is copied to the issue summary. YouTrack uses the following information from an email message to create a new issue: If YouTrack cannot find any values that associate an incoming message with an existing issue, a new issue is created. The messages are processed according to the mailbox rules that are defined for the project. Each message is parsed and analyzed by YouTrack. This integration pulls email messages from a mail service. You can use this integration to process feedback from unregistered users. For details, see Use YouTrack as a Help Desk. You can set up a help desk for answering customer support requests. This integration can be configured to support the following scenarios: The Mailbox Integration transforms incoming email messages into issues and comments in YouTrack. ![]()
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